Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, please contact us at contact@nyrofit.com.

Please note that returns must be sent to the following address:

[INSERT RETURN ADDRESS]

If your return is accepted, we’ll provide you with a return shipping label along with instructions on how and where to send your package.

Items returned without prior authorization will not be accepted.

If you have any questions regarding returns, please contact us at contact@nyrofit.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right as quickly as possible.

Non-Returnable Items

Certain types of products cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care items (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

If you have any questions regarding a specific item, please don't hesitate to contact us.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have. Once your return has been accepted, simply place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.

To qualify, the item must be returned in the same condition in which you received it: unworn, unused, with tags attached, and in its original packaging. Proof of purchase is also required.

Refunds

Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at contact@nyrofit.com.